Transforming From Transactional to Conversational Customer Care
Learn how the WhatsApp Business Platform helps evolve the customer experience, increase agent efficiency, and drive revenue.
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Published: Sep 22, 2023
Published: Sep 22, 2023
Transforming From Transactional to Conversational Customer Care
This guide helps you discover how the WhatsApp Business Platform can be a critical component of your digital transformation – helping you move past...
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Published: Sep 22, 2023
Transforming From Transactional to Conversational Customer Care
This guide helps you discover how the WhatsApp Business Platform can be a critical component of your digital transformation – helping you move past...
View More
The Insiders Guide to Better Meetings...
Connecting with today’s crazy-busy prospects is tough. More and more, your conversations happen over the phone and online. Which is why winning in...
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Published: Mar 20, 2023
10 Reasons to Consider Marketing Automation
More agile, more efficient, more effective marketing.
Being a successful marketer means always being ready for the unexpected, but that goes beyond...
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The Forrester Wave™: Sales Force Automation Solutions, Q2 2017
In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm'online, CRMNEXT, Infor,...
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8 Higher Ed Digital Experiences Make The Grade
The digital-first future is here, and higher education institutions are figuring out how to make the most of it. For universities, this often means ingratiating...
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Gids voor IT-experts over AI en contentbeheer.
Meer dan 60 procent van de CIO's zegt dat kunstmatige intelligentie (AI) en machine learning binnen vijf jaar cruciaal zullen zijn voor hun bedrijf. ...
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Published: Nov 08, 2022
Relationship Marketing: Drive revenue, create personalized experiences, and deliver a unique value exchange across the entire customer lifecycle
With the recent drive towards consumer privacy over the last decade, the environment for brand marketers is changing fast. As the world evolves, so does...
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Published: Jul 05, 2022
Der ultimative CX-Leitfaden für Agenten: Wie man zum "bevorzugten Arbeitgeber" wird und nicht zum Internet-Meme
Sind Ihre Agenten in der Lage, sprachliche und digitale Interaktionen in einer digital-first Omnichannel-Umgebung zu handhaben?
Wir haben...
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North Star-Spelboken
North Star-ramverket är en modell för att hantera produkter genom att identifiera ett enda avgörande mått (North Star-måttet)...
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La guida dell'esperto IT all'AI e alla gestione dei contenuti.
Più del 60% dei CIO afferma che entro 5 anni l'intelligenza artificiale (AI) e l'apprendimento automatico saranno fondamentali per il loro...
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The Forrester Wave: Digital Experience Platforms Q4 2015
The demand to be at every touchpoint in the customer lifecycle is no longer an option - it’s a requirement. To manage, deliver, and optimise...
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Profitable Omnichannel Fulfillment is Possible. Here's How Webinar
Whether they purchase a product on your e-commerce site for home delivery or order a product to be delivered to your nearest brick and mortar location,...
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