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Latest resources from ServiceNow

BUSINESS VALUE OF SERVICENOW CUSTOMER SERVICE MANAGEMENT

Organisations that significantly improve the efficiency of their customer experience can expect to save millions a year. Find out...

Customer Insights: Customer Experience Testimonials

Businesses are under pressure to find a versatile solution that can help reduce operational costs while resolving customer issues faster. Learn...

Increase field service efficiency and reduce costs with augmented reality

Discover how combining augmented reality with your field service management solution can improve the efficiency of the services provided by...

Make journey mapping your secret to outstanding customer service

Giving customers exceptional experiences is key for any organisation that wants to succeed and grow in today’s competitive environment....

The right work at the right time: Aligning IT and business with SAFe

All too often, there’s a disconnect between business objectives and IT capabilities. But when you simplify alignment between the work...

Transparenz in Aktion

Die Erwartungen von Kunden steigen immer weiter. Um sie zu erfüllen, genügt es nicht, alles zu sehen – es muss gehandelt...

Visibility in Action

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies pride themselves on offering...

Seize new revenue opportunities with lowering costs

Silos and costly integrations act as a barrier to delivering exceptional enterprise customer experiences. Read this eBook to see how you can...

The CX Category Handbook: Connecting people, processes and systems to meet evolving customer needs

Today’s customers want you to always be there for them, with seamless experiences at every touchpoint. Meeting their ever-evolving needs...

Category Handbook: HR Persona - Productive Employee Experiences

If you want to gain the competitive edge, the most important investment you could ever make is in your employee experience. In this handbook,...